May 2012

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Article 33

Go the extra step – use their name In my last article I wrote about an example of terrible customer service. I hate to focus too much on the negative so I want to give you an example of exemplary customer service. I was in China recently and I …
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Weekender Column 12

The concept of planning and budgeting is a concept that creates one of two extreme reactions. Some people start frothing at the mouth with the excitement of opening up their multi-sheet spreadsheet featuring pivot-tables Bill Gates wouldn’t und…
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Newsletter 10: 22052012

Lead Article (Self-help topic – DIFFERENT METHODS FOR DIFFERENT MARKETS) One of the most common mistakes I witness when a business expands is assuming that what works in one market will work in other markets. It might seem relatively easy to wo…
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Weekender Column 11

One aspect of local government that I have always admired is that I feel it is the purest form of democracy. Allowing for a few technical qualifications (Australian citizenship and not currently in prison being two), any adult can stand for election …
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