March 2012

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Article 30

Under-promise and over-deliver For regular readers of my column, you may have heard me use the term “under-promise and over-deliver” in an offhand way from time to time. For me, the logic seems incredibly obvious and I just assume that ev…
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Article 29

Technicians have a choice: Deliver what users want or be happy in the unemployment queue Most IT technicians don’t worry too much about unemployment figures or the risk of being unemployed. There are logical reasons for that – the latest …
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Article 28

Remember swings and roundabouts for client satisfaction     Long gone are the days when an IT organisation simply quoted an hourly rate, performed the work and then sent a bill reflecting the number of hours multiplied by the hour…
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Weekender Column 8

At 27km in length and up to 4km wide, the Tasman Glacier in New Zealand is that country’s longest and largest glacier. The glacier is currently reducing in size by up to 822m each year. In 1973, there was no terminal lake at the base of the gla…
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Newsletter 8: 27032012

Lead Article (Self-help topic – CREATE AN ADVISORY BOARD) My focus for this month centres on communication. Companies often have a great story to tell but potential clients don’t know about it because they don’t hear about it. If th…
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Article 8

Lead Article (Self-help topic – CREATE AN ADVISORY BOARD) My focus for this month centres on communication. Companies often have a great story to tell but potential clients don’t know about it because they don’t hear about it. If th…
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Article 27

Make your staff feel like they are worth a million dollars – without spending a million There was a small business I once owned that I sold to a public company. I had a group of almost thirty employees that were committed and focused and really…
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Weekender Column 7

I have heard a variety of views about city growth in my time on Council and what it would mean for Dubbo in the long run. Generally, most people are keen for Dubbo to continue to grow and attract new and improved facilities and services, but one of t…
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Weekender Column 6

I well remember a training session that I attended way back on 4 February 2004. It was a pre-election seminar for anyone that was thinking about contesting the upcoming Council elections. Peter Sutton, former Deputy Mayor of Dubbo, spoke at the three…
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