CRN From the Coal Face

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Opinion: A peacock’s tail tells a good story

CRN From the Coal Face

A lesson from the birds – have something to shout about, and shout loudly. The Indian peacock has beautiful blue-green plumage in its train with a series of eyes that look magnificent when the train is fanned open. Many of the brilliant colours…

2010

Why staff stay: it’s not about the money

CRN From the Coal Face

It’s about the boss. I have just returned from some consulting work in South Africa, where there are huge opportunities for IT business growth. The World Cup has delivered incredible infrastructure benefits and smart entrepreneurs are trying to…

2010

Tour de France shows up the technology

CRN From the Coal Face

Tour de France highlights non-traditional opportunities for resellers. The 97th Tour de France has just been decided and Australia’s hopes of victory were broken as quickly as Cadel’s elbow at the beginning of Stage Eight. So many late vi…

2010

Don’t wait to put up your prices

CRN From the Coal Face

Arguing for a price hike is never going to be popular. I copped a hammering in the local media recently after commenting on a council draft management proposal. One particular highlighted item is a proposal to put the price of water up to $1.53 a kil…

2010

Converging on the ridiculous

CRN From the Coal Face

There must be aliens out there providing alternative definitions of our reseller jargon for ordinary people. You may think this article is a work of fiction when you read the next sentence. I was recently at a birthday party for a friend of mine&#823…

2010

From the coalface: The IT profession needs to grow up

CRN From the Coal Face

Doctors, lawyers,and even electricians belong to regulated industries, why not IT? Ineeded my figures done for my business at the end of the last financial year, so I went to a friend who was pretty good with numbers at school. Then I needed to have …

2010

Bill Shock: When big revenue comes at a cost

CRN From the Coal Face

Resellers should look beyond the raw numbers for the bigger picture. It was at a recent telecommunications conference that I first heard the term “bill shock”. This is the greatest example of supplier arrogance that I can remember in rece…

2009

Opinion: Government should provide national IT infrastructure

CRN From the Coal Face

We’re not dense enough to make sense. Australia is big. For those of us who have ever looked past our front door it seems like I’m stating the bleeding obvious. But it is really big. Excluding places such as Antarctica that we control, Au…

2009

Trans-Tasman cousins play hard in software too

CRN From the Coal Face

I don’t like to speak too highly of any group of people that confuses the word “sex” with a number – especially in the middle of what will likely be a seventh consecutive Bledisloe Cup loss – but I can’t help but g…

2009

Opinion:Almost perfect in Vegas

CRN From the Coal Face

After 20 years in this industry and after having attended countless conferences and seminars, I am yet to see the perfect conference agenda. That agenda looks something like this: 5pm: Pre Pre-dinner drinks. 6pm: Pre-dinner drinks. 7pm: Dinner. 9pm: …

2009

Quiz your old ways to see if they’re worth keeping

CRN From the Coal Face

Established processes can seem worthwhile but they may just be rusted-on habits holding you back. Do you sometimes see something and think to yourself “I just don’t get it?” The reporting of Aussie rules football scores is at the to…

2009

Opinion: For resellers, the woes are similar everywhere

CRN From the Coal Face

But the IT sector in Australia is travelling far better than its counterpart in the emerging economy of South Africa. I’m sitting 10,972 metres above the Republic of Malta on my way from Johannesburg to Amsterdam on the first part of a world sp…

2009

Making money in hard times – don’t mention it

CRN From the Coal Face

Don’t mention the war! I mentioned it once, but I think I got away with it.” Those immortal words from Basil Fawlty are particularly relevant at the moment. I am absolutely over all the talk of the recession. Will everyone please stop men…

2009

Don’t bite the hand that feeds you

CRN From the Coal Face

Dealing with clients, no matter how annoying, is a reason why we have jobs When the call comes, it may not be convenient. When the call comes, it rarely comes with all the required information. When the call comes, you may not know all the answers or…

2009

Word of mouth a winner

CRN From the Coal Face

Don’t forget your business fundamentals, warns our resident reseller, who reminds us about the benefits of good customer service and word-of-mouth marketing. An amazing thing happens when you ask people a question. You get an answer. Sometimes …

2009