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Lead Article (Self-help topic – PRICING STRATEGY) Managed Services, as with any business model, requires a pricing strategy that ensures the business owner is profitable while providing the feeling to the client that they are receiving services…

Self-fulfilling Internet prophecy Over the school holidays, my kids dragged out an old Scalextric slot car kit and set it up to revive some old memories of when they were much younger. In the modern age of electronics and new product releases every f…

CPI I received an old-fashioned letter in my post box just after the start of the New Year. It was a letter from a tradesman I deal with semi-regularly. It was extremely apologetic and almost had a tone of embarrassment. The owner of the business sen…

Buy a New Car I wrote last week that I don’t believe in New Year’s Resolutions and I haven’t changed my mind in a week. If you do want an objective for the beginning of this year, then resolve to buy a new car. It might seem a littl…

New Year’s Resolutions I have a terrible confession to make. I really don’t want too many people knowing this terrible and dark secret so I am entrusting the integrity of the readers of MSPAnswers to keep my secret safe. If word gets out,…

Vision across the organisation I am sure you well remember the day. On 25 May 1961, President John F. Kennedy announced to a joint session of Congress that an American would land safely on the moon before the end of the decade. Ambitious and visionar…

Lead Article (Self-help topic – ARE COUPONS GOOD FOR BUSINESS) Way back in 1887, Coca-Cola was the first company to use the concept of coupons. Coupons were actually physical items back then – nothing like the electronic versions of today…

Tips for completing award submissions In a curious statistic that probably soaked up significant funds from a government department in a research grant, it was recently revealed that 100 per cent of people who had never bought a ticket in a lottery h…

Awards season As you approach the holiday season, it is a great time to reflect on your business and analyse what you are doing and work out ways to do it better. Although Christmas time is not usually the season for business awards, it is a good tim…

Disaster Recovery / Business Continuity Managed Services Several years ago, I would ask my clients what their set response was in relation to their IT if they had a disaster. It was amazing how many responded in a similar fashion. “I would thro…

Lead Article (Self-help topic – FINANCE AS A SALES TOOL) Many businesses work on attracting new clients and selling more equipment. There is logic in that process. Some of the statistics from a recent survey though may scare a few people. The s…

ROI calculations In justifying the cost of an SLA or major capital expenditure, many managers live and die by cold, hard ROI calculations. It is part of the modern trend of ensuring that no individual can be blamed when something goes wrong – o…

Bring your own hardware I was at a recent meeting with a high-ranking Microsoft employee. This particular employee had the obligatory smartphone on the desk and, no surprises here; it was running Windows Phone 7 as the OS. While this didn’t see…

Thought Leadership on Internet filtering Donald Rumsfeld (former US Secretary of Defense) was roundly criticised for an abuse of the English language for his press briefing statement in 2002: “There are known knowns; there are things we know we…