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Article 27

Make your staff feel like they are worth a million dollars – without spending a million There was a small business I once owned that I sold to a public company. I had a group of almost thirty employees that were committed and focused and really…
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Weekender Column 7

I have heard a variety of views about city growth in my time on Council and what it would mean for Dubbo in the long run. Generally, most people are keen for Dubbo to continue to grow and attract new and improved facilities and services, but one of t…
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Weekender Column 6

I well remember a training session that I attended way back on 4 February 2004. It was a pre-election seminar for anyone that was thinking about contesting the upcoming Council elections. Peter Sutton, former Deputy Mayor of Dubbo, spoke at the three…
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Newsletter 7: 26022012

Lead Article (Self-help topic – Answer the questions that aren’t asked)  I am sure you are all familiar with Donald Rumsfeld’s most famous quote. “There are known knowns. These are things we know that we know. There are k…
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Article 7

Lead Article (Self-help topic – Answer the questions that aren’t asked)  I am sure you are all familiar with Donald Rumsfeld’s most famous quote. “There are known knowns. These are things we know that we know. There are k…
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Weekender Column 5

Many people would be aware of the fact that Council has a huge number of working parties and committees that allow the community to participate in the decision-making processes of Council. Councillors are also represented on a number of external comm…
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Weekender Column 4

Ahhh – the halcyon days of the past. A time when governments had chests full of money and they handed it out to anyone that put a cogent argument to them and bought them dinner. Many people would have me believe that to receive a government gra…
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Article 26

Great staff are vital to a great MSP (Part 2) Last week I spoke about the number one reason employees leave their employer – in ninety per cent of cases it is because they think their boss is a jerk. This week I want to discuss strategies to ke…
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Article 25

Great staff are vital to a great MSP In a recent worldwide survey, employers were interviewed in relation to their most recent staff resignation. They wanted to know what was the primary reason for their staff member leaving their job. The statistics…
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Weekender Column 3

Why do governments exist? It is a deep philosophical question that people answer with a huge variety of alternatives. Some people believe governments exist to protect people from themselves; others believe they exist to provide a sense of order in th…
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Newsletter 6

Lead Article (Self-help topic – PRICING STRATEGY) Managed Services, as with any business model, requires a pricing strategy that ensures the business owner is profitable while providing the feeling to the client that they are receiving services…
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Article 6

Lead Article (Self-help topic – PRICING STRATEGY) Managed Services, as with any business model, requires a pricing strategy that ensures the business owner is profitable while providing the feeling to the client that they are receiving services…
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Article 24

Self-fulfilling Internet prophecy Over the school holidays, my kids dragged out an old Scalextric slot car kit and set it up to revive some old memories of when they were much younger. In the modern age of electronics and new product releases every f…
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Article 23

CPI I received an old-fashioned letter in my post box just after the start of the New Year. It was a letter from a tradesman I deal with semi-regularly. It was extremely apologetic and almost had a tone of embarrassment. The owner of the business sen…
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Article 22

Buy a New Car I wrote last week that I don’t believe in New Year’s Resolutions and I haven’t changed my mind in a week. If you do want an objective for the beginning of this year, then resolve to buy a new car. It might seem a littl…
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Article 21

New Year’s Resolutions I have a terrible confession to make. I really don’t want too many people knowing this terrible and dark secret so I am entrusting the integrity of the readers of MSPAnswers to keep my secret safe. If word gets out,…
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Article 20

Vision across the organisation I am sure you well remember the day. On 25 May 1961, President John F. Kennedy announced to a joint session of Congress that an American would land safely on the moon before the end of the decade. Ambitious and visionar…
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Newsletter 5

Lead Article (Self-help topic – ARE COUPONS GOOD FOR BUSINESS) Way back in 1887, Coca-Cola was the first company to use the concept of coupons. Coupons were actually physical items back then – nothing like the electronic versions of today…
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Article 5

Lead Article (Self-help topic – ARE COUPONS GOOD FOR BUSINESS) Way back in 1887, Coca-Cola was the first company to use the concept of coupons. Coupons were actually physical items back then – nothing like the electronic versions of today…
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