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Lead Article (Self-help topic – FINANCE AS A SALES TOOL) Many businesses work on attracting new clients and selling more equipment. There is logic in that process. Some of the statistics from a recent survey though may scare a few people. The s…

ROI calculations In justifying the cost of an SLA or major capital expenditure, many managers live and die by cold, hard ROI calculations. It is part of the modern trend of ensuring that no individual can be blamed when something goes wrong – o…

Bring your own hardware I was at a recent meeting with a high-ranking Microsoft employee. This particular employee had the obligatory smartphone on the desk and, no surprises here; it was running Windows Phone 7 as the OS. While this didn’t see…

Thought Leadership on Internet filtering Donald Rumsfeld (former US Secretary of Defense) was roundly criticised for an abuse of the English language for his press briefing statement in 2002: “There are known knowns; there are things we know we…

How many mistakes can you make? Everyone has a friend that tells them stories about their dreams. Incredible stories. Stories where the dreams match a later event with almost unbelievable accuracy. I have a friend who is convinced that he has some fo…

How do people like to pay for professional services? Anecdotal evidence is fine to allow you to form a hypothesis but if you want to make firm decisions in relation to your business, it is better to do it with cold hard statistics. I have long been a…

Can a chipset help your Managed Services solution? Several years ago, I participated in a combined case study with Intel and an automation tool to gauge the impact of using an advanced remote chipset such as that provided by Intel vProTM technology. …

Will a PSA actually make you more money? If you feel a few too many pounds around your girth when you buckle your belt, you might consider seeing a fitness instructor and asking for some advice. Many people are interested to find out which is the bes…

Work smarter or harder There are some business models that rely solely upon increasing your workforce and making a margin on what you pay each employee. For example, your cost for each employee (including all on-costs) might total $55 per hour. Your …

Lead Article (Self-help topic – VISION) Is Apple going to survive without Steve Jobs? Why are people even asking this question? There are 49,399 other employees at Apple who can surely continue on the same as they did the day before Steve annou…

Lead Article (Self-help topic – CHANGE) When an IT business decides to make that daunting leap from break/fix to MSP, it involves that scariest of words. Change. Humans are really basic animals. We only need four things to survive – oxyge…