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Article 30

Under-promise and over-deliver For regular readers of my column, you may have heard me use the term “under-promise and over-deliver” in an offhand way from time to time. For me, the logic seems incredibly obvious and I just assume that ev…
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Article 29

Technicians have a choice: Deliver what users want or be happy in the unemployment queue Most IT technicians don’t worry too much about unemployment figures or the risk of being unemployed. There are logical reasons for that – the latest …
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Article 28

Remember swings and roundabouts for client satisfaction     Long gone are the days when an IT organisation simply quoted an hourly rate, performed the work and then sent a bill reflecting the number of hours multiplied by the hour…
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Weekender Column 8

At 27km in length and up to 4km wide, the Tasman Glacier in New Zealand is that country’s longest and largest glacier. The glacier is currently reducing in size by up to 822m each year. In 1973, there was no terminal lake at the base of the gla…
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Newsletter 8: 27032012

Lead Article (Self-help topic – CREATE AN ADVISORY BOARD) My focus for this month centres on communication. Companies often have a great story to tell but potential clients don’t know about it because they don’t hear about it. If th…
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Article 8

Lead Article (Self-help topic – CREATE AN ADVISORY BOARD) My focus for this month centres on communication. Companies often have a great story to tell but potential clients don’t know about it because they don’t hear about it. If th…
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Article 27

Make your staff feel like they are worth a million dollars – without spending a million There was a small business I once owned that I sold to a public company. I had a group of almost thirty employees that were committed and focused and really…
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Weekender Column 7

I have heard a variety of views about city growth in my time on Council and what it would mean for Dubbo in the long run. Generally, most people are keen for Dubbo to continue to grow and attract new and improved facilities and services, but one of t…
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Weekender Column 6

I well remember a training session that I attended way back on 4 February 2004. It was a pre-election seminar for anyone that was thinking about contesting the upcoming Council elections. Peter Sutton, former Deputy Mayor of Dubbo, spoke at the three…
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Newsletter 7: 26022012

Lead Article (Self-help topic – Answer the questions that aren’t asked)  I am sure you are all familiar with Donald Rumsfeld’s most famous quote. “There are known knowns. These are things we know that we know. There are k…
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Article 7

Lead Article (Self-help topic – Answer the questions that aren’t asked)  I am sure you are all familiar with Donald Rumsfeld’s most famous quote. “There are known knowns. These are things we know that we know. There are k…
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Weekender Column 5

Many people would be aware of the fact that Council has a huge number of working parties and committees that allow the community to participate in the decision-making processes of Council. Councillors are also represented on a number of external comm…
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Weekender Column 4

Ahhh – the halcyon days of the past. A time when governments had chests full of money and they handed it out to anyone that put a cogent argument to them and bought them dinner. Many people would have me believe that to receive a government gra…
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Article 26

Great staff are vital to a great MSP (Part 2) Last week I spoke about the number one reason employees leave their employer – in ninety per cent of cases it is because they think their boss is a jerk. This week I want to discuss strategies to ke…
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Article 25

Great staff are vital to a great MSP In a recent worldwide survey, employers were interviewed in relation to their most recent staff resignation. They wanted to know what was the primary reason for their staff member leaving their job. The statistics…
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Weekender Column 3

Why do governments exist? It is a deep philosophical question that people answer with a huge variety of alternatives. Some people believe governments exist to protect people from themselves; others believe they exist to provide a sense of order in th…
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Newsletter 6

Lead Article (Self-help topic – PRICING STRATEGY) Managed Services, as with any business model, requires a pricing strategy that ensures the business owner is profitable while providing the feeling to the client that they are receiving services…
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Article 6

Lead Article (Self-help topic – PRICING STRATEGY) Managed Services, as with any business model, requires a pricing strategy that ensures the business owner is profitable while providing the feeling to the client that they are receiving services…
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